FAQ
Everything you may wish to know, thoughtfully answered.
The Experience
What is the Cup n Cone experience like? The Cup n Cone experience is designed to feel seamless, considered, and indulgent. From beautifully styled presentation to free-flowing service, every detail is thoughtfully curated to complement your event — allowing guests to enjoy exceptional coffee and gelato, served with quiet confidence and warmth.
How does free-flowing service work? Our free-flowing service allows guests to enjoy coffee and gelato at their leisure for the duration of your selected service. There are no set servings or schedules — guests are welcome to return as they wish, while our team serves continuously and seamlessly throughout the experience.
How many flavours are served at an event? Our gelato display features four flavours at any one time, thoughtfully curated to suit your event. Additional flavours may be prepared and rotated throughout the service, ensuring variety while maintaining a seamless guest experience.
Flavours & Dietary Considerations
What milk options do you offer? Our standard service includes full cream and oat milk, selected for both quality and consistency. For tailored experiences, additional options such as soy, almond, skim, and lactose-free can be thoughtfully included as part of your package.
Do you cater to dietary requirements? Yes. We thoughtfully cater to a wide range of dietary needs to ensure every guest is considered. This includes nut-free, gluten-free, halal-friendly, vegan, and dairy-free options, all prepared and presented with care. All selections are clearly communicated and tailored to your event requirements.
When are flavours finalised? Final flavour selections are confirmed 5 weeks prior to your event. This allows us to curate and prepare your selection with precision, ensuring a seamless and considered service on the day.
View our flavour collection
Bookings & Logistics
How do we secure our date? To secure your event date, a non-refundable $220 retainer fee is required. This confirms your booking in our calendar and allows us to begin planning your experience. The final balance invoice is due 5 weeks prior to your event.
What is required on the day? To ensure a seamless and uninterrupted service, we require the following: - A power source suitable for equipment use, and a water source where possible. - A clear, unobstructed hard-surface pathway from the loading area to the cart position, with safe and easy access for setup and pack-down. - Provision of a designated car space for the duration of service, where possible, to support efficient operations. - Site access 30–60 minutes prior to service, depending on your selected experience, to allow for a considered and refined setup. - A wet weather contingency plan in place for outdoor events, ensuring continuity and protection of equipment and service flow.
What happens if our event details change? We understand that plans can shift, and we will always do our best to accommodate a reschedule where availability allows. A non-refundable reschedule fee of $250 applies to secure your new event date. Any personalised packaging already prepared will be safely stored and carried forward to your rescheduled booking. As gelato and food items are prepared fresh per event, any prepared items must be collected from our warehouse prior to the original date. For your new event date, we will prepare a fresh service offering and issue an updated final balance invoice, adjusted to reflect the reschedule fee and newly prepared product requirements.
Do you travel outside Sydney? We service Sydney and select destination locations available upon request.